portrait of Dr. Irwin and team at Vancouver Orthodontic Specialists PLLC

Privacy Policy

Last modified: March 12, 2020


Vancouver Orthodontic Specialists, PLLC (“Vancouver Orthodontic Specialists,” “Our,” or “We”) respect your privacy and are committed to protecting it through our compliance with this Policy.

This Policy (together with our Cookies Policy and Terms of Use, and any other documents referred to in it) describes the personal information that we collect from you, or that you provide on this website (“vancortho.com,” or our “Website”) and how that information may be used or disclosed by us.

Please read the following carefully to understand our policies and practices regarding your personal information and how we will treat it.

Please note that this Privacy Policy applies only to our Website and any communications we send or receive through vancortho.com. The uses and disclosures of the private health information of patients of Vancouver Orthodontic Specialists, PLLC are covered under a separate Notice of Privacy Practices, which is provided in our office during patients’ first visit.

Please also note we do not process payments or knowingly collect financial data directly through our Website at vancortho.com. The website used to process online payments for Vancouver Orthodontic Specialists, PLLC is https://www.vpwebaccess.com/Customer/VancouverOrtho.asp . The vpwebaccess.com site is not owned, operated, or maintained by Vancouver Orthodontic Specialists, PLLC and is not affiliated with vancortho.com (much like the Paypal® website is not owned, operated, or maintained by the merchants who use Paypal® for payment processing). Any information you transmit on vpwebaccess.com is governed by the site’s own security measures and privacy policies.

Minors Under the Age of 18

We do not intend to collect, knowingly collect, sell, or solicit Personal Information from anyone under the age of 18. If you are under the age of 18, please do not register on our Website, or send any information about yourself to us, including your name, address, telephone number, or e-mail address. Do ask your parent or guardian to read this website with you and enter their own personally identifiable information where applicable. If you believe a child under the age of 18 has provided us with personal data online, we ask that a parent or guardian contact us through our Website Support page.

Your Rights

Right to information – meaning you have to right to know whether your Personal Data is being processed; what data is gathered, from where it is obtained and why and by whom it is processed.

Right to access – meaning you have the right to access the data collected from/about you. This includes your right to request and obtain a copy of your Personal Data gathered.

Right to rectification – meaning you have the right to request rectification or erasure of your Personal Data that is inaccurate or incomplete.

Right to erasure – meaning in certain circumstances you can request for your Personal Data to be erased from our records.

Right to restrict processing – meaning where certain conditions apply, you have the right to restrict the Processing of your Personal Data.

Right to object to processing – meaning in certain cases you have the right to object to Processing of your Personal Data, for example in the case of direct marketing.

Right to object to automated Processing – meaning you have the right to object to automated Processing, including profiling; and not to be subject to a decision based solely on automated Processing. This right you can exercise whenever there is an outcome of the profiling that produces legal effects concerning or significantly affecting you.

Right to data portability – you have the right to obtain your Personal Data in a machine-readable format or if it is feasible, as a direct transfer from one Processor to another.

Right to lodge a complaint – in the event that we refuse your request under the Rights of Access, we will provide you with a reason as to why. If you are not satisfied with the way your request has been handled please contact us.

Right for the help of supervisory authority – meaning you have the right for the help of a supervisory authority and the right for other legal remedies such as claiming damages.

Right to withdraw consent – you have the right withdraw any given consent for Processing of your Personal Data.

Information We Collect

When accessing our Website, we will learn certain information about you during your visit.

Similar to other commercial websites, our Website utilizes a standard technology called “cookies” and web server logs to collect information about how our Website is used. Information gathered through cookies and web server logs may include the date and time of visits, the pages viewed, time spent at our Website, websites visited just before and just after our Website, and your IP address.

For more information on the cookies we use and how to opt out of cookies, please view our Cookie Policy.

IP Addresses

IP addresses are used by your computer every time you are connected to the internet. Your IP address is a number that is used by computers on the network to identify your computer. IP addresses are automatically collected by our web server as part of demographic and profile data known as “traffic data” so that data (such as the web pages you request) can be sent to you.

Email Information

If you choose to correspond with us through email, we may retain the content of your email messages together with your email address and our responses. We provide the same protections for these electronic communications that we employ in the maintenance of information received online, via mail, and telephone.

Our “Do Not Track” Policy

California and Delaware law requires us to let you know how we respond to web browser Do Not Track (DNT) signals. Because there isn’t an industry or legal standard for recognizing or honoring browser DNT signals, we don’t monitor or respond to them at this time.

Nevada Consumers

Nevada law gives Nevada consumers the right to request that a company not sell their personal information. This right applies even if their personal information is not currently being sold. If you are a Nevada consumer and wish to exercise this right, please submit your request by filling out the form on our Website Support page.

Your California Privacy Rights

If you are a California resident, you have the right to:

Opt-out of the sale of your Personal Information to certain affiliates and other Third Parties for their marketing purposes. To exercise this right, please submit your request by filling out the form on our Website Support page. You do not need to verify your identity to opt out.

Request to know the categories of your Personal Information we have collected, used, sold, and/or disclosed to Third Parties, for the Third Parties’ direct marketing purposes or for our business purpose, during the preceding twelve months;

Request that we delete your Personal Information we have collected and notify Third Parties to whom we have sold your Personal Information within the 90 days prior to your request that you have exercised your right to opt-out, and instruct the Third Parties not to further sell the information. To ensure we don’t delete information you don’t truly want deleted, we will require a two-step process where we will ask you to confirm you want your Personal Information deleted; and

Not receive discriminatory treatment by us for exercising your right to privacy under the California Consumer Privacy Act. To submit your request to know and/or delete, please use the form on our Website Support page.

For your protection, we will require that you verify your identity before we provide you with information about the use of your Personal Information. The means of verification will depend on the sensitivity of the information you are requesting, but will not be more burdensome than necessary to protect your Personal Information.

(a) If you have a password-protected account, we may require you to login to confirm your identity or we may ask that you comply with item (b) below.

(b) If you do not have a password-protected account, we will ask that you match personal information we maintain for you. Categories: If you are requesting the specific categories of personal information we maintain, we will ask you to match at least two items of your Personal Information.

Specific pieces: If you want to know specific pieces of your Personal Information that we maintain, we may require you to match at least three items of your Personal Information and have you provide a declaration, signed under penalty of perjury, confirming your identity.

Request to delete: Depending on the sensitivity of the information you are requesting be deleted, we will require that you comply with either 1(a) or 1(b) of this Section.

Authorized Agent: An Authorized Agent may exercise your right to know, right to delete, or right to opt out, but we will need some extra paperwork to be sure you gave them permission. The Authorized Agent will need to provide:

(a) Written permission from you and verification of their own identity; or

(b) A Power of Attorney.

How Do We Use the Information That You Provide to Us?

Broadly speaking, we use personal information for purposes of administering our business activities, providing customer service, and making other items and services available to our patients and prospective patients.

We will not obtain personally-identifying information about you when you visit our site, unless you choose to provide such information to us; nor will such information be sold or otherwise transferred to unaffiliated third parties without your consent at the time of collection.

We may disclose information when legally compelled to do so; in other words, when we, in good faith, believe that the law requires us to do so or for the protection of our legal rights.


No data transmissions over the Internet are completely secure. Consequently, we cannot ensure or warrant the security of any information you transmit to us or others over the internet. You transmit such information at your own risk.

Once we receive your transmission, we make reasonable efforts to ensure the security of our systems. However, this is not a guarantee that such information may not be accessed, disclosed, altered, or destroyed by breach of our Website or server software. If we learn of a breach of our Website or software, we may attempt to notify you electronically so that you can take appropriate protective steps.

By using our Website, or providing personally identifiable information to us through it, you agree that we can communicate with you electronically regarding security, privacy, and administrative issues relating to your use of our Website. In the event of a breach, we may post a notice on the Website or send you an email at the email address you provided. YOU MAY HAVE ADDITIONAL RIGHTS TO RECEIVE WRITTEN NOTICE OF SECURITY BREACHES UNDER APPLICABLE LAW OF YOUR JURISDICTION.


Vancouver Orthodontic Specialists, PLLC and you agree and acknowledge that if any section, subsection, sentence, clause, or phrase contained in this Privacy Policy is found to be invalid, unenforceable, or otherwise inoperative, such decision shall not affect the validity of the remaining portion(s) of this Privacy Policy.

Your Acceptance of this Policy

By using this Website, you signify your acceptance of our Privacy Policy. If you do not agree to this Privacy Policy, please do not use our Website. We reserve the right, at our discretion, to change, modify, add, or remove portions from this Privacy Policy at any time so visitors are encouraged to review this Policy from time to time. Your continued use of our Website following the posting of changes to these terms means you accept these changes.

Contact Us

If you have any questions regarding this Policy or your dealings with our Website, please contact us through our Website Support page.